FAQs

Thank you for visiting the Jason Lyle Black Online Store!  Please see answers to frequently asked questions below.

 

I am having trouble with the checkout process or the website.  Can you help?

We are happy to assist.  Please send us an email at orders@jasonlyleblack.com and we'll reach out to you within 1 business day to help with your questions.  If you would like a phone call from us, please provide us your phone number.

 

Do you have sheet music available for ________?

Sheet music is being added regularly to the store, so check back soon.  Please note that sheets for videos from Jason's YouTube channel are available exclusively in the book Distinctive Piano Solos or by searching sheetmusicdirect.com.  We do not have sheets available for other YouTube cover videos aside from what is searchable on sheetmusicdirect.

 

How long will it take for my items to arrive?

Autographed items generally ship within one week of your order.  Most books and CDs are shipped with USPS Media Mail, which typically takes 7-10 days from date of shipment.  Thus, please allow approximately 2-3 weeks for autographed items to arrive.

Please note, that when Jason Lyle Black is on tour, orders for personalized items may be delayed for a few weeks, until we are able to obtain the personalization you have requested.  We appreciate your understanding.

If you have a sensitive shipping timeline (due to sending an item as a gift, for example), please contact a team member at orders@jasonlyleblack.com before ordering.  We may be able to provide expedited shipping in these instances.

 

Is this site secure? Is your checkout safe?

Yes.  This web store is powered by Shopify, the #1 provider of online stores for small businesses.  All of your credit card information is handled by Shopify, with industry-standard SSL encryption.  Read more here.

 

Can you ship internationally?

Yes.  However, please note that our free shipping policy unfortunately does not apply to shipping outside the US due to higher shipping costs.  Also, please note that you are responsible for any customs duties (if they apply) when you receive the item in your country.

 

What is your return policy?

We appreciate your understanding that all sales on our store are final.  However, if there is a defect in your item, we will do our best to quickly address the issue and provide you with a replacement item after receiving the item returned from you. 

Note that while we make every effort to safely package your items, we cannot replace cracked CD cases (though we will replace damaged discs).

 

I have a question not answered here...

Please send us an email at orders@jasonlyleblack.com and we'll get back to you ASAP.